Refund Policy

If a match is officially cancelled by FIFA and not rescheduled, you will receive a full refund to your original PayPal payment method within 10 business days.

If a match is rescheduled to a different date or venue, your tickets remain valid for the new fixture. If you are unable to attend, you may request a refund within 7 days of the schedule change announcement.

Refunds are not available for buyer errors such as purchasing tickets for the wrong match, entering incorrect personal details, or failing to attend the event.

Please carefully review your order details before completing your purchase.

To request a refund, contact our support team at support@terracetickets.com with your order reference number.

Approved refunds are processed back to your original PayPal payment method within 5-10 business days. Processing times may vary depending on your bank or card issuer.

Hospitality packages and travel packages have separate cancellation policies. Please refer to the specific terms provided at the time of booking.

Service fees are non-refundable unless the cancellation is due to an error on our part.